Shipping policy

Shipping policy

We offer a flat rate shipping fee of $10.00 Australia wide or FREE for orders over $150.00. All shipped orders are via Australian Post with a tracking number provided. We do not accept shipping to PO BOXES. Once your order has been shipped we will email your tracking number to you. 

Twinnies Trinkets does not offer refunds or change of mind on any purchases so please choose wisely. 

​In the event that a product is damaged during transit please contact us within 7 working days with photos of the damaged/broke products and your order number as we will need to assess the entire package. Whilst your claim is being assessed DO NOT use any of the products as we may require additional photographs or require the products to be couriered back to us. All damages or concerns must be reported within 7 days of delivery or we will be unable to help. We will assess the evidence and offer a solution based on each situation.